Managed Quality Engineering Services

MANAGED QUALITY ENGINEERING SERVICES

Deliver world-class experiences.

Falcon Technologies Intelligent Automation led Quality Engineering Services help propel the quality needs for the digital era, ensure great Customer Experience(CX) and assist you to earn customer trust and brand loyalty.

We embrace cognitive capabilities of Artificial Intelligence / Machine Learning (AI/ML) and smart Automation, as enablers to move past digital transformation towards “Continuous Next” (as labeled by Gartner).

MANAGED QUALITY ENGINEERING WITH Falcon Technologies

Customer experience testing is our team culture. Our quality engineers understand that genuine test productivity starts by translating customer behavior into test cases.

Our managed quality engineering services are flexible and hybrid, for example, in scoping one-off and on-demand projects or collaborate in a multi-vendor scenario.

You can leverage our Global Delivery Model, the 24-hour workday concept in action (your locations, US, India Tier-1 and Tier-2 testing centers).

We manage the Testing Hardware (digital end-points, devices, load generators), Testing Software (purchasing and configuring of test automation/management tools, for example) and Testing Operations (environment backups, data refreshing).

While we have pioneered the Independent Verification and Validation (IV & V) style of testing, today, we embrace the trending digital transformation and align our services with your enterprise roadmap.

Your testing projects benefit from our Quality Engineering Center of Excellence and the very unique Test Value Assurance Framework. Both of them formulate a strong foundation in delivering our managed testing services listed below.

Looking specifically for Digital Quality Engineering?

AI/ML SELF-LEARNING TEST DESIGN

We use homegrown techniques, AI/ML algorithms and data-driven utilities to drive the self-learning mechanism in our test design. Your enterprise test suites get intelligent over time, in alignment with the changing moods and actions of the digital-age customers.

Using data from test failures, production tickets and statistical models, our solutions evolve both the tests themselves and the data that drives them.

The Kairos proprietary Test Intelligence Framework is an evolving next generation asset that empowers all of our projects.

K-means clustering for planning test cycles
Supervised ML test logic with test analysts
Reinforced data tables from repeated test runs
Classifiers (Naive Bayes) based synchronization between tests and customer logs
Vector machines for adaptive regression suites

CORE TESTING SERVICES

The primary and an on-going engagement most customers have with us is to have an extended test team in performing the core testing activities. Given that we add enterprise-class value to all our managed services, you can benefit by using our testers for your testing assignments (independent or side-by-side).

Optimized regression testing powered by Kairos release-intelligence techniques
Functional testing for custom applications and packaged solutions
Domain-specific product testing backed by market research
Compliance testing for HIPAA SOX, DDA and other regulatory standards
Migration testing for the data and application layers

EXPERT ADVISORY SERVICES

Our expert quality engineers are ready to help your company create a productive and efficient testing practice. The process we follow is customer-specific and broadly covers the below objectives:

Establishing an enterprise-wide testing process (R&R, workflow, uniform templates, KPIs)
Define a modern Test Strategy, Test Architecture, Tool & Test Infrastructure
Testing standards (test design and data, test case guidelines, team culture, DevOps integration)
Test asset management (Test Suites, Test Data, Test Results, Bug Repositories, Test Evidence, Business Intelligence)
This service is available individually or as a part of the discovery for creating an extended team from Kairos to your current setup.

ADVANCED TEST AUTOMATION SOLUTIONS

We use our experience and honesty to automate only the right candidates. We deliver the promise of test automation by developing assets with accuracy, repeatability, coverage as the criteria. Our AI powered automation suites produce valuable information and improved test coverage rendering intelligent end to end test automation and thereby build confidence in the enterprise IT managers.

The pivotal value addition in the Kairos automation approach is to combine Automated Test Design and Test Execution. We make our best efforts to extend this and perform Robotic Process Automation on tasks leading up to defect triage meetings and retesting.

Our automation engineers understand that there is no single framework that works in all contexts. We have several frameworks at the UI, middleware, API, services and database access points. Likewise, we have several utility libraries and accelerators from our TCoE. We carefully select parts of these reusable assets to jumpstart new projects.

Our tool expertise and experience include all the market-leading tools and our scripting techniques and automation recipes cover the everyday needs of a heterogeneous enterprise.

Tools: Selenium, Appium, UFT/QTP, SoapUI, Ranorex, TestComplete, Shell Scripting, LeapWork, Katalon and TestSigma (AI based).

ENTERPRISE BUSINESS PROCESS VALIDATION

Our testers build role-based models for your customers, partners and internal teams, covering the end-to-end processes. We identify, articulate and seed test workflows that span several systems and applications, both internal and external, to validate a business process. The representative data we use and the chain of events we simulate in our business process tests match the production data and the real behavior of the personnel involved, including customers and partners.

We use Machine Learning (ML) on the logs and other auditing sources to create automated business process tests for periodic and continuous validation. We assure business continuity against the known/unknown changes in any individual components of the process (besides the other virtues of automation).

We have expertise in using several market tools and covering all entry points, including legacy systems, GUIs, batch-jobs, web/mobile apps, APIs and services.

MOBILITY TESTING SERVICES

We offer mobility testing as an integral part of all of our testing services, or as a standalone service if your enterprise has newly developed a mobile solution that needs expert testing with a jumpstart. We target various new characteristics brought by the mobile world.

Multi-device testing (capacity, sizes, operating systems, locations and networks) with a mix of real and virtual test beds.

Mobile user experience testing with the core interface, functionality, performance and security.

Configure and manage a cloud-based mobile test lab (new devices, conditioned handsets).

A critical problem we solve in our mobile testing projects is that of covering the exploding combinations newly introduced by the devices such as battery conditions, various states like flight mode, settings & preferences, typing speeds. We leverage the Pairwise Test Combination generator from our TCoE to cover the possibilities in a minimally optimal number of test runs.

Mobile Test Automation using market-leading tools, commercial and open-source leveraging the mobile test libraries from our TCoE.

Tools: Crowd-sourcing, Appium, Espresso, XCUITest, Selendroid, Robotium, TestSigma, Perfecto Mobile, SIGOS AppExperience (deviceanywhere), Visual Studio App Center (Xamarin TestCloud), SauceLabs Cloud, Zoho MDM, Citrix ZenMobile and IBM MaaS360.

PERFORMANCE TEST ENGINEERING SERVICES

You have a ready and proven approach to measure the performance of your applications, benchmark them and additionally get valuable suggestions along with the standard metrics.

We create mappings between your diversified user base, partner systems and the enterprise stack to create potential workloads. The objective of our performance test design is to measure the performance and to observe the degradation trends.

We apply a comprehensive four-dimensional test targeting load, stress, volume and endurance. The reports show the transaction-level metrics and provide crucial diagnostics need to fix the problems.

You can consume our deliverables in periodically repeating the tests with minimal changes.

In addition to the performance testing activities, we also provide monitoring and alerting services with a geographically distributed setup. Our monitoring is 90% tool-based activity and 10% direct human experience, helping you fix performance issues in near real-time (all the time).

Tools: LoadNinja, WebLOAD, SOASTA CloudTest, Load Runner, Silk Performer, JMeter, OpenSTA, Grinder.

IOT AND IIOT TESTING SOLUTIONS

Falcon Technologies provides extensive testing solutions and services for IoT and IIoT (Industrial IoT) testing using a sophisticated mix of virtual and physical tests.

We thoroughly validate the combination of your DUTs and AUTs against the promise of IoT.

Sensor-to-server functional roundtrips
Ease of use for digital customer engagement
Reliability in critical operations
Stable and sustained performance
Customer sensitivity, data security and privacy

Our quality engineers are hands-on with Zigbee, GPS, RFID, EPC, NFC, Bluetooth protocols and know general issues (both from our experience and the open market intelligence). The reusable test assets we build provide insights directly mapped to your IoT design, besides functional defects to fix (with hardware/software steps to repeat).

Tools: HPE Digital Testing, Iotify.io, Perytons, MQTTBox, JTAG Dongles, Digital Storage Oscilloscopes (DSO) and Software Defined Radio (SDR) emulators.

Tools: LoadNinja, WebLOAD, SOASTA CloudTest, Load Runner, Silk Performer, JMeter, OpenSTA, Grinder.

WEB/MOBILE APPLICATION SECURITY TESTING SERVICES

Deliver secure applications to your customers by engaging our expert security testers. Our test basis for security testing is a unique and essential mix of various sources.

Constant market research (Computer Emergency Response Team reports, Open security bug databases)
OWASP Top 10 Vulnerabilities for Web apps
OWASP Top 10 Vulnerabilities for Mobile apps
Homegrown cheat-sheets for Abuse Cases

We give you detailed reports covering the identified issues, the threats they pose, the damage potential associated with them and the associated diagnostic information.

Given the maverick attitude of our security testers and as a value add, we prepare “abuse cases” for all the critical business use cases. It involves understanding the functionality in the workflows and trying to misuse them for carrying out any unwanted activities.

Our test reports include feedback/tips to developers for ‘thinking security’ in their future coding.

Our testers create the tests with years of experience in the Security Domain. Our automation engineers build scripts to bring repeatability to the tests, enabling you to perform security test cycles periodically or on-demand when changes happen in your digital ecosystem.

Our attack matrix is a growing and jumpstart source to help you find and fix the security loopholes before hackers exploit them in production.

Note: Today, many companies incorporate static code analyzers into their build process; however, we recommend our outside-in service as we bring a unique and dynamic mindset to the process.

Tools: Custom OWASP test utilities, WebInspect, Fortify, AppScan, Fiddler, Paros and Metasploit.